Most times there is not threat to you, however your alert level should be high if dealing directly with a situation.
ALGEE: (mental health guidelines)
A = Assess
L = Listen (non-Judgmental)
G = Give – reassurance and information
E = Encourage the person to get appropriate and professional help
E = Encourage other supports
If you are not educated to offer advise or help then don’t, this can escalate situations – listen, create space and leave when it is safe to do so.
Source: Mental Health Canada